ORDER MATCHA UNION
SHIPPING AND RETURNS
Everything you need to know about buying our products.
SHIPMENT POLICY
Terms of Delivery
Orders are prepared once payment has been confirmed and within the following hours:
Monday to Friday from 7:00AM to 4:00PM GMT excluding holidays. Orders placed before 1:00PM GMT will be dispatched that day guaranteed. Any orders after 1:00PM GMT will be dispatched the next working day.
Once the order is placed, an email will be sent to confirm the purchase.
In the rare case that your tracking number shows that your package has been delivered, but you haven’t received it, please contact the shipping company. Once a package’s status is updated to “Delivered”, there is nothing we can do as the sender to help locate it. Matcha Union is not liable for unforeseen issues caused by the courier or theft at your destination, but we’ll always do whatever we can to help in the event of a lost or stolen package.
Shipping Costs
The cost of each shipment will be calculated automatically and detailed at the time of confirming the purchase so that it is always approved by you before confirming your payment.
Tracking and Delivery
After your order has shipped, tracking information is sent out in a shipping confirmation email. You can also access your tracking information by logging into your Matcha Union account.
Please note that due to the ongoing Covid-19 situation delivery times may vary - thanks for your patience!
Please note that all international orders may be subject to duties, tariffs, or other fees upon import that must be paid by you before you receive your shipment.
For any questions or concerns message us at info@matchaunion.com and let's chat!
SHIPPING COST PER COUNTRY
UK
STANDARD
Evri (1-3 Business Days) - £2.95 or FREE for orders above £40
EXPRESS
Evri Next Day - £3.95
GERMANY
DHL Express (1-2 business days): €3.45 or FREE for orders above €50.00
UAE
NEXT DAY (Order by 4pm)
Local Courier - 20 AED or FREE for orders above 200 AED
SAME DAY (Order by 12pm)
Local Courier - 35 AED
GCC (excluding UAE)
Standard Delivery (2-6 business days): £5.00 or FREE for orders above £85
Switzerland
DHL Express (2-6 business days): 6.95 CHF or FREE for orders above 75 CHF
Lithuania
DHL Express (1-4 business days): €6.95 or FREE for orders above €70.00
IRELAND, ISLE OF MAN, JERSEY, GUERNSEY
International Tracked (2-11 business days): £5.00 or FREE for orders above £60
EUROPE ZONE 1 (Austria, Belgium, Denmark, Liechtenstein, Luxembourg, Netherlands)
European Tracked (1-4 business days): £2.95 or FREE for orders above £40
EUROPE ZONE 2 (Croatia, Czechia, Estonia, Finland, France, Hungary, Italy, Latvia, Monaco, Poland, San Marino, Slovakia, Slovenia, Spain, Sweden)
European Tracked (2-6 business days): £5.00 or FREE for orders above £60
EUROPE ZONE 3 (Rest of Europe)
European Tracked (2-8 business days): £10.00 or FREE for orders above £100
NORTH AMERICA (USA, Canada, Mexico) + AUSTRALIA
International Tracked (3-11 business days): £10.00 or FREE for orders above £100
ROW (Rest of World)
We offer worldwide shipping of our Matcha Collection.
International Tracked (3-11 business days): £25.00 or FREE for orders above £200
RETURNS AND REFUND
Returns
At Matcha Union, Your Satisfaction Comes First
We're committed to loving our products as much as you do. If there's ever a hiccup with your order, we're here to make it right. Here's how:
Questions or Concerns?
Drop us a line at info@matchaunion.com within 14 days of receiving your order. We're all ears and ready to help.
Our Policy on Teas and Chocolates:
While we can't accept returns on our packaged teas and chocolates, we're open to refunds or exchanges depending on your situation. All claims are subject to verification to ensure fairness.
Tea Accessories Returns:
Changed your mind? You can return any tea accessory within 14 days of receipt, provided they are in their original condition and packaging.
How to Initiate a Return:
Simply email us at info@matchaunion.com with your request.
Return Shipping:
Shipping costs for returns are on you, but we promise to make the process as smooth as possible.
Refunds:
Expect your refund, including any delivery charges you've paid, within 30 days of us receiving your return.
Your trust in Matcha Union means everything to us. Let's ensure every sip and every experience with us is a delight.