Shipping and Returns

Shipment Policy

TERMS OF DELIVERY

Orders are prepared once payment has been confirmed and within the following hours:
Monday to Friday from 7:00AM to 4:00PM GMT excluding holidays. Orders placed before 1:00PM GMT will be dispatched that day guaranteed. Any orders after 1:00PM GMT will be dispatched the next working day.

Once the order is placed, an email will be sent to confirm the purchase.

SHIPPING COSTS

The cost of each shipment will be calculated automatically and detailed at the time of confirming the purchase so that it is always approved by you before confirming your payment.

UK

STANDARD 

Royal Mail Tracked 48h - £2.95 or FREE for orders above £40

EXPRESS

DPD Tracked Next Day - £3.95

GERMANY

Express (1-3 working days) - £2.95 or FREE for orders above £40

IRELAND, ISLE OF MAN, JERSEY, GUERNSEY

International Tracked (2-11 business days): £5.00 or FREE for orders above £60

EUROPE ZONE 1

(Austria, Belgium, Denmark, Liechtenstein, Luxembourg, Netherlands, Switzerland)

European Tracked (1-4 business days): £2.95 or FREE for orders above £40

EUROPE ZONE 2 

(Croatia, Czechia, Estonia, Finland, France, Hungary, Italy, Latvia, Lithuania, Monaco, Poland, San Marino, Slovakia, Slovenia, Spain, Sweden)

European Tracked (2-6 business days): £5.00 or FREE for orders above £40

EUROPE ZONE 3

(Rest of Europe)

European Tracked (2-8 business days): £10.00 or FREE for orders above £100 

NORTH AMERICA

(USA, Canada, Mexico)

International Tracked (3-11 business days): £10.00 or FREE for orders above £60

ROW

We offer worldwide shipping of our Matcha Collection.

International Tracked (3-11 business days): £10.00 or FREE for orders above £100

After your order has shipped, tracking information is sent out in a shipping confirmation email. You can also access your tracking information by logging into your Matcha Union account.

Please note that due to the ongoing Covid-19 situation delivery times may vary - thanks for your patience!

Please note that all international orders may be subject to duties, tariffs, or other fees upon import that must be paid by you before you receive your shipment.

For any questions or concerns message us at info@matchaunion.com and let's chat! 


RETURNS & REFUND

RETURNS

At Matcha Union customer satisfaction is our top priority and we want you to love your products as much as we do. If you have any questions or problems with your order please reach out to info@matchaunion.com or customer service number: +44 7898 018021 within 30 days of the receipt of your order. We currently do not accept returns but may issue refunds or exchanges based on the circumstances of the return. We reserve the right to fully investigate claims that may be of fraudulent nature.