SHIPPING AND RETURNS
Everything you need to know about buying our products.
Terms of Delivery
Orders are prepared once payment has been confirmed and within the following hours:
Monday to Friday from 7:00AM to 4:00PM GMT excluding holidays. Orders placed before 1:00PM GMT will be dispatched that day guaranteed. Any orders after 1:00PM GMT will be dispatched the next working day.
Once the order is placed, an email will be sent to confirm the purchase.
In the rare case that your tracking number shows that your package has been delivered, but you haven’t received it, please contact the shipping company. Once a package’s status is updated to “Delivered”, there is nothing we can do as the sender to help locate it. Matcha Union is not liable for unforeseen issues caused by the courier or theft at your destination, but we’ll always do whatever we can to help in the event of a lost or stolen package.
The cost of each shipment will be calculated automatically and detailed at the time of confirming the purchase so that it is always approved by you before confirming your payment.
Tracking and Delivery
After your order has shipped, tracking information is sent out in a shipping confirmation email. You can also access your tracking information by logging into your Matcha Union account.
Please note that due to the ongoing Covid-19 situation delivery times may vary - thanks for your patience!
Please note that all international orders may be subject to duties, tariffs, or other fees upon import that must be paid by you before you receive your shipment.
For any questions or concerns message us at firstname.lastname@example.org and let's chat!
SHIPPING COST PER COUNTRY
Royal Mail Tracked 48h - £2.95 or FREE for orders above £40
DPD Tracked Next Day - £3.95
DHL Express (1-2 business days): £2.95 or FREE for orders above £40
IRELAND, ISLE OF MAN, JERSEY, GUERNSEY
International Tracked (2-11 business days): £5.00 or FREE for orders above £60
EUROPE ZONE 1 (Austria, Belgium, Denmark, Liechtenstein, Luxembourg, Netherlands, Switzerland)
European Tracked (1-4 business days): £2.95 or FREE for orders above £40
EUROPE ZONE 2 (Croatia, Czechia, Estonia, Finland, France, Hungary, Italy, Latvia, Lithuania, Monaco, Poland, San Marino, Slovakia, Slovenia, Spain, Sweden)
European Tracked (2-6 business days): £5.00 or FREE for orders above £40
EUROPE ZONE 3 (Rest of Europe)
European Tracked (2-8 business days): £10.00 or FREE for orders above £100
Express International (3-11 business days): £25.00 or FREE for orders above £200
NORTH AMERICA (USA, Canada, Mexico)
International Tracked (3-11 business days): £10.00 or FREE for orders above £100
We offer worldwide shipping of our Matcha Collection.
International Tracked (3-11 business days): £25.00 or FREE for orders above £200
RETURNS AND REFUND
At Matcha Union customer satisfaction is our top priority and we want you to love your products as much as we do. If you have any questions or problems with your order please reach out email@example.com customer service number: +44 7898 018021 within 30 days of the receipt of your order. We currently do not accept returns but may issue refunds or exchanges based on the circumstances of the return. We reserve the right to fully investigate claims that may be of fraudulent nature.