ORDER MATCHA UNION

SHIPPING AND RETURNS

Everything you need to know about buying our products.

SHIPMENT POLICY

Terms of Delivery

Orders are prepared once payment is confirmed and are dispatched shortly after. An email confirmation will be sent upon placing the order, keeping you updated every step of the way.

In the rare case that your tracking number shows that your package has been delivered, but you haven’t received it, please contact the shipping company. Once a package’s status is updated to “Delivered”, there is nothing we can do as the sender to help locate it. Matcha Union is not liable for unforeseen issues caused by the courier or theft at your destination, but we’ll always do whatever we can to help in the event of a lost or stolen package.

Shipping Costs

The cost of each shipment will be calculated automatically and detailed at the time of confirming the purchase so that it is always approved by you before confirming your payment.

Tracking and Delivery

After your order has shipped, tracking information is sent out in a shipping confirmation email. You can also access your tracking information by logging into your Matcha Union account.

Please note that due to the ongoing Covid-19 situation delivery times may vary - thanks for your patience!

Please note that all international orders may be subject to duties, tariffs, or other fees upon import that must be paid by you before you receive your shipment.

For any questions or concerns message us at info@matchaunion.com and let's chat! 

SHIPPING COST PER COUNTRY

UK

STANDARD 

Evri (1-3 Business Days) - £2.95 or FREE for orders above £40

EXPRESS

Evri Next Day - £3.95

GERMANY

DHL Express (1-2 business days): €3.45 or FREE for orders above €50.00

UAE

NEXT DAY (Order by 4pm)

Local Courier - 20 AED or FREE for orders above 200 AED

SAME DAY (Order by 12pm)

Local Courier - 35 AED

GCC (excluding UAE)

Standard Delivery (2-6 business days): £5.00 or FREE for orders above £85

Switzerland

DHL Express (2-6 business days): 6.95 CHF or FREE for orders above 75 CHF

Lithuania

DHL Express (1-4 business days): €6.95 or FREE for orders above €70.00

IRELAND, ISLE OF MAN, JERSEY, GUERNSEY

International Tracked (2-11 business days): £5.00 or FREE for orders above £60

EUROPE ZONE 1 (Austria, Belgium, Denmark, Liechtenstein, Luxembourg, Netherlands)

European Tracked (1-4 business days): £2.95 or FREE for orders above £40

EUROPE ZONE 2 (Croatia, Czechia, Estonia, Finland, France, Hungary, Italy, Latvia, Monaco, Poland, San Marino, Slovakia, Slovenia, Spain, Sweden)

European Tracked (2-6 business days): £5.00 or FREE for orders above £60

EUROPE ZONE 3 (Rest of Europe)

European Tracked (2-8 business days): £10.00 or FREE for orders above £100 

NORTH AMERICA (USA, Canada, Mexico) + AUSTRALIA

International Tracked (3-11 business days): £10.00 or FREE for orders above £100

ROW (Rest of World)

We offer worldwide shipping of our Matcha Collection.

International Tracked (3-11 business days): £25.00 or FREE for orders above £200

RETURNS AND REFUND

Returns

At Matcha Union, Your Satisfaction Comes First

We're committed to loving our products as much as you do. If there's ever a hiccup with your order, we're here to make it right. Here's how:

Questions or Concerns?
Drop us a line at info@matchaunion.com within 7 days of receiving your order. We're all ears and ready to help.

Our Policy on Teas and Chocolates:
While we can't accept returns on our packaged teas and chocolates, we're open to refunds or exchanges depending on your situation. All claims are subject to verification to ensure fairness.

Tea Accessories Returns:
Changed your mind? You can return any tea accessory within 7 days of receipt, provided they are in their original condition and packaging.

How to Initiate a Return:
Simply email us at info@matchaunion.com with your request.

Return Shipping:
Shipping costs for returns are on you, but we promise to make the process as smooth as possible.

Refunds:
Expect your refund, including any delivery charges you've paid, within 30 days of us receiving your return.

Your trust in Matcha Union means everything to us. Let's ensure every sip and every experience with us is a delight.